About
Senior Digital Product Manager with 12+ years of practice across IT services & consulting, research, NGOs, and startup environments.
Proficient at bridging design, technology, and business value creation, and passionate about designing exceptional products that delight customers & deliver +ROI.
Dr. Johanny Pestalozzi
EMBA UZH Candidate
profile Summary
12+ years of cumulative professional practice as a digital product manager, researcher & project manager, working with leading global brands, research institutions, startups, NGOs, and small & medium-sized enterprises
Experienced project lead consulting clients across multiple industries, incl. SaaS, retail, banking, education & professional services, ag & biotech, pharma & healthcare, a.o.
Extensive digital experience portfolio across various use cases, incl. digital product management, customer loyalty programs, human-centered AI product design, employee experience, IoT service design, Web3/NFTs, metaverse/VR and AR experiences, behavioral economics principles in product design, a.o.
Adaptive & transformational leader: team coach working with multi-disciplinary & international teams across different business functions, incl. digital products, marketing, software development, and sales
Broad professional network in Zurich/Switzerland with leaders across different industries incl. business management (SwissMBAs, ZVG, EMBA UZH), FinTech (SFTA), InsurTech (SIH), Web3 (CVA & WiW3CH), a.o.
EMBA Candidate (University of Zürich 2024-2026, Switzerland) with a focus on digital transformation & B2B sales strategies & PhD (University of Hohenheim 2014-2019, Germany) with a specialization in technology acceptance & risk perception
Certified in Digital Innovation & Business Strategies from Columbia University and Strategy Execution from Harvard Business School; trained in Human-Computer Interaction for User Experience Design from Massachusetts Institute of Technology
Committed to designing human-centered digital experiences, innovating business models, solving complex problems, and generating customer-centric solutions that generate business advantage
Digital Products selection
Human-centered/ethical AI, retail, consumer goods, e-commerce
Conversational AI, consulting/professional services, e-commerce
Metaverse & ESG opportunities, global multi-channel bank insurer
Product management workshop: vision, roadmap, and customer experience, ICT & energy management sector
CX, SEO & improvement of online sales, telecom/ICT, e-commerce
Futures design/strategic foresight, banking, financial services & insurance
Applied behavioral economics principles, sustainable shopping/retail, consumer goods
Self-service automation/employee experience, a leading Norwegian seafood company
Enhancement of UX loyalty program in mobile app, a world leader in travel retail, e-commerce
NFT/Web3 startup for ESG Investing/carbon offsetting via blockchain, consulting
Phygital experiences/interactive displays, retail, luxury goods, e-commerce
End-to-end experience design (total experience), electronics multinational corporation
User research governance/design operations, airline/tourism/hospitality
Education & professional training with AI, learning & development
Wealth managers DX opportunities, leading multinational investment bank and financial services company
No-code software development, business operations/consulting
Additional projects: implementing industry best practices for executing usability tests, field visits, user interviews, analyzing qualitative data, and using the lean UX canvas for strategic UX research tasks definition