Projects Led
A Selection of Products & projects ordered by industry
1. Banking
o global multi-channel bank insurer (metaverse & ESG opportunities)
o futures design in BFSI (in progress)
o leading multinational investment bank and financial services company (wealth managers DX opportunities)
2. Pharma & healthcare
o employee experience/self-service, operational improvement & process automation, KPIs for internal employee service
o implementing industry best practices for executing usability tests, field visits, user interviews, analyzing qualitative data, and using the lean UX canvas for strategic UX research tasks definition
o 3D/VR wellness app experience review, digital health
3. Retail/e-commerce
o IoT supermarket experience, human-centered AI
o customer loyalty, food & beverage
o AR try-on strategies across various companies in consumer goods
o responsible website for e-shopping with AI, using drones for package delivery
o mobile app for food delivery
o smartwatch usability heuristics
o conversational AI, FAQ chatbot
o drive digital sales with a loyalty program, mobile app enhancing CX
o phygital experience reviews
o design operations for a leading airline company
o NFT business concepts in retail
o Mobility-as-a-Service platforms, transportation
4. Business Consulting
o UX research for website redesign of industry & academia partnership, strategic roadmap & assets: personas, user journey, information architecture
o Generative AI use cases workshop, product discovery/business cases
o Emerging sustainability products & services, futures design/strategic foresight
5. Telecom/ICT
o improvement of online sales, SEO strategy & CX experience
o Client in ICT & energy provision sector: Product management - vision, roadmap, and customer experience workshop, ICT & energy management sector
6. Biotech
o enhancing farmers' relationships with brands & adopting digital tools
7. SaaS
o Miro innovation workshops in multi-disciplinary & distributed teams: designing for behavior change, ethical AI IFTF toolkit, designing Google human-centered AI, MR workshop, lean UX canvas, futures design in BFSI
8. Agriculture
o biogas industry: expert interviews
o Norwegian seafood company (self-service automation/EX, voice of employee)
o technology feasibility
assessment, VOC, air quality control
o nutrient recovery from biogas residues
o air pollutants distribution, database management
9. Training & Research
o mobile app for upskilling adults using AI
o mixed reality event in horizon workrooms
o environmental contest with 100 primary school children in Costa Rica
o biogas industry: expert interviews
o (user) research: planning to execution
o drafting proposals & pitching to client
o stakeholder communication & management: project partners
o presenting results in conferences: experts
o (hybrid) project management
o thought leadership: workshops & authoring articles, presenting at conferences
10. NGOs
Work across different countries, including Costa Rica, USA, Germany, and Switzerland (e.g., SwissMBAs, Swiss InsurTech Hub, digitalswitzerland, a.o.)
o networking, partnerships, stakeholder communication management
o sponsoring/fundraising management
o pitching to senior leadership/C-suite